Terms of Service

1. Agreement to Terms

By accessing or using ConvoQC (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

ConvoQC is a B2B SaaS platform that provides AI-powered automated quality control for phone calls in the pay-per-call industry. The Service includes:

• Automated transcription of call recordings
• AI-powered analysis of call content (fraud detection, compliance checking, disposition classification, publisher scoring)
• A web-based dashboard for reviewing results
• Webhook-based integration with call tracking platforms (TrackDrive, Ringba, Retreaver)
• Team access with role-based permissions

ConvoQC does not initiate, make, or route phone calls. ConvoQC does not store audio recording files — it stores only URL links to recordings hosted by your call tracking platform.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old to use the Service.
• Accounts are intended for business use. ConvoQC is not a consumer-facing service.

4. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Upload or process call recordings that you do not have the legal right to access or analyze
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Interfere with or disrupt the Service or its infrastructure
• Share your account credentials with unauthorized parties
• Use the Service to harass, stalk, or contact callers or consumers whose data appears in call recordings
• Resell or redistribute the Service without written permission
• Exceed reasonable usage thresholds in a manner that degrades the Service for other users
• Submit false or misleading information to the platform

5. Pricing & Payment

5a. Pricing Model

• ConvoQC uses pay-per-call pricing with no monthly fees and no long-term contracts.
• You are charged $0.018 per connected call (flat connect fee) plus $0.015 per minute of transcription.
• New accounts receive 10 free hours of transcription and analysis at no cost, with no credit card required.

5b. Billing

• Your account operates on a prepaid balance model.
• You set a billing threshold ($100, $250, $500, or $1,000). When your balance drops below $20, your payment method is charged automatically via Stripe.
• You may enable auto-recharge so your balance is replenished automatically.
• All payments are processed by Stripe. ConvoQC does not store your credit card information.

5c. Pricing Changes

• We may change our pricing with 30 days’ written notice to your registered email address.
• Continued use of the Service after the effective date of a pricing change constitutes acceptance of the new pricing.

5d. Refunds

• Due to the nature of usage-based billing (calls are processed and cannot be “unprocessed”), refunds are generally not available for calls already analyzed.
• If you believe you were charged in error, contact hello@convoqc.com and we will investigate.

6. Data Ownership & Licenses

6a. Your Data

• You retain full ownership of all data you provide to ConvoQC, including call metadata, recording URLs, and any information received via webhook from your call tracking platform.
• You retain full ownership of AI-generated outputs (transcriptions, analysis, scores, flags) created by ConvoQC from your data.

6b. License to ConvoQC

• You grant ConvoQC a limited, non-exclusive license to process your data solely for the purpose of providing the Service to you.
• This license terminates when you delete your account or request data deletion.

6c. ConvoQC’s Intellectual Property

• The Service, including its software, algorithms, user interface, branding, and documentation, is owned by ConvoQC and protected by intellectual property laws.
• These Terms do not grant you any rights to ConvoQC’s intellectual property beyond the right to use the Service as described herein.

7. AI-Generated Content Disclaimer

• ConvoQC uses artificial intelligence (powered by Fireworks.ai for transcription and OpenAI for analysis) to generate transcriptions, dispositions, flags, and summaries.
• AI-generated outputs are provided as informational tools to assist with quality control decisions. They are NOT guaranteed to be 100% accurate.
• AI may occasionally produce incorrect transcriptions, miss fraudulent patterns, or misclassify call outcomes.
• You are responsible for reviewing AI-generated results and making your own business decisions based on them. ConvoQC is not liable for business decisions made based on AI outputs.
• AI outputs should not be used as the sole basis for legal, compliance, or regulatory decisions without independent verification.

8. Service Availability

• We aim to maintain high availability but do not guarantee uninterrupted service.
• The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
• We will make reasonable efforts to notify users of planned downtime in advance.

9. HIPAA & Compliance

• ConvoQC is designed to support operations in HIPAA-regulated verticals.
• Customers who process calls containing Protected Health Information (PHI) may request a Business Associate Agreement (BAA) by contacting hello@convoqc.com.
• HIPAA compliance is a shared responsibility. ConvoQC provides technical safeguards, but you are responsible for your own compliance obligations under HIPAA and any other applicable regulations.
• You are responsible for ensuring you have the legal right to record, process, and analyze the calls you submit to ConvoQC, including compliance with TCPA, state wiretapping laws, DNC regulations, and any industry-specific requirements.

10. Limitation of Liability

To the maximum extent permitted by law:

• ConvoQC’s total liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid to ConvoQC in the 12 months preceding the claim.
• ConvoQC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.
• ConvoQC shall not be liable for any damages resulting from: (a) your reliance on AI-generated outputs without independent verification; (b) actions taken or not taken based on call analysis results; (c) regulatory fines or penalties arising from your use of the Service; (d) unauthorized access to your account due to your failure to secure your credentials; (e) interruptions or unavailability of the Service.

11. Indemnification

You agree to indemnify and hold harmless ConvoQC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third party’s rights, including privacy rights related to call recordings

12. Termination

12a. By You

• You may stop using the Service and request account deletion at any time by contacting hello@convoqc.com.
• There are no cancellation fees or early termination penalties.

12b. By ConvoQC

• We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to pay outstanding charges.
• We may discontinue the Service with 60 days’ written notice to registered users.

12c. Effect of Termination

• Upon termination, your access to the dashboard and all features will cease.
• Your data will be deleted within 30 days of account termination, except where retention is required by law.
• Any outstanding charges at the time of termination remain payable.

13. Dispute Resolution

• These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.
• Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation.
• If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Nevada.
• You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Modifications to Terms

• We may update these Terms from time to time.
• Material changes will be communicated via email to your registered address at least 30 days before taking effect.
• Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
• If you do not agree to the updated Terms, you may terminate your account before the effective date.

15. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ConvoQC.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent. ConvoQC may assign its rights without restriction.

16. Contact

Questions about these Terms? Contact us at:

hello@convoqc.com